When dialing 9-1-1, always be prepared to provide the following information to the operator:
- The location of the emergency
- The nature of the emergency
- Your name, address and phone number
Depending upon the type of incident or emergency, the Communications Operator may ask you a series of questions. This is done to properly assess the situation and provide the proper information to the responding units. Depending upon the severity of the call, units may already be enroute while these questions are being asked. It is important that you answer the questions to the best of your ability. Do not hang up until the operator tells you to hang up.
Many calls are received from people calling on their wireless phones. Because of the mobile nature of the phones, you may not be routed to the closest 9-1-1 center or to the 9-1-1 center that handles the jurisdiction that the emergency is occurring in. It is important to assist the operator by providing:
- The town and an accurate location to include a street number and street name, closest intersections, landmarks, mileposts, etc.
- You may be transferred to another agency that handles the jurisdiction that the emergency is occurring in.
Stay on the line and do not hang up.